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Spot Experience Gaps to Improve Customer Retention

Channel your focus toward delivering competitive CX.

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Spot Experience Gaps to Improve Customer Retention
Vtex
Zyte
Chargify
Cpanel
Neoneone
Link
Octadesk
Planful
Cloudlinux
Cosential

Here’s how different teams use Retently to power their work

Product

Product

Get in-depth feedback throughout the customer journey to drive adoption and build products customers love.

Customer Success

Customer Success

Collect valuable data - NPS, CSAT, and CES feedback - across all channels. Analyze sentiment, easily spot trends, and understand the key drivers impacting CX.

Customer Support

Customer Support

Help frontline teams stay engaged and empower them to deliver great customer experiences. Build support agent scorecards and track CSAT trends.

Personalize and Automate Survey Campaigns

Personalize and Automate Survey Campaigns

Send branded and personalized surveys on a schedule or triggered by external events.

Get valuable insights by automatically asking relevant questions.

Analyze Collected Feedback

Easily segment and analyze your customer feedback by leveraging a variety of data points.

Gain actionable insights and make data-informed decisions.

Close the Feedback Loop

Close the Feedback Loop

Send personalized auto-replies based on the received feedback.

Follow up with unsatisfied customers to learn more about the challenges they’re facing.

Miss no feedback with immediate Slack and email notifications.

Deeply Integrated With Your Stack

Your valuable data should not be siloed but flow freely across different systems.

Retently is designed to integrate seamlessly with your CRM, BI, marketing automation, and help desk platforms.

All of your data is easily accessible and can be used to gain precious insights and improve your business operations.

Deeply Integrated With Your Stack

Let’s talk CX

Join other software companies that are using Retently to transform their Customer Experience and drive growth.

Let’s talk CX