Redefine Customer Experience for Insurance Companies
Measure customer satisfaction, build trust and increase retention.
Start Free Trial
Here’s how different teams use Retently to power their work
Customer Experience
Automate multi-channel NPS, CSAT, and CES survey campaigns. Understand the key drivers impacting CX. Identify the most satisfied claimants, and convert them into brand advocates.
Marketing
Use survey results to better understand your target audience, improve marketing programs, optimize advertising campaigns and reduce customer acquisition costs. Find out how your product portfolio meets customer needs.
Customer Support
Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after interactions with support and insurance agents. Build agent scorecards and track CSAT trends.
Analyze Collected Feedback
Automatically categorize text feedback by topic and sentiment using machine learning.
Segment the CX data by product, customer demographics, behaviors, geography, and other relevant attributes.
Easily understand what matters most to your customers and what you can do about it.
Deeply Integrated With Your Stack
Data shouldn’t be siloed. Retently is designed to work seamlessly with your CRM, BI, marketing automation, and help desk platforms.
Case Study
Rural Mutual Boosts Community Outreach using Retently CX
(customer study coming soon)Let’s talk CX
Join other insurance companies that are using Retently to transform their Customer Experience and drive growth.
