Gladly customer satisfaction surveys
Automatically trigger transactional surveys in Retently whenever a ticket is closed in Gladly, and effortlessly collect and analyze customer feedback for actionable insights.
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Track and improve customer satisfaction
Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your brand and products are perceived.
Uncover areas that require improvements or strengths that put you ahead of your competition.
Send surveys triggered by Gladly events
Add a Retently webhook link to Gladly to track events and trigger transactional surveys to contacts when a ticket is closed. Import contact properties into Retently for more efficient data filtering and segmentation.
Adjust the survey schedule to sample your audience and delay or throttle surveys to avoid over-surveying customers.
Send automated, personalized surveys
Send customized and highly personalized email surveys to your Gladly contacts.
Automatically follow-up or send reminder surveys to the ones who did not provide feedback.
Close the feedback loop
Send survey reminders and automatically trigger personalized auto-replies based on the received survey score and feedback.
Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.
Integrate code-free, no developers required
Integrate Gladly and Retently quickly and hassle-free!
The integration setup is code-free and doesn’t require developers. Just add a Retently webhook link as a Gladly trigger or Automation action.
Survey your
Gladly contacts
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