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Alex Bitca

Sr Product Manager

Alex is the product expert, bringing valuable hands-on experience to the team. His extensive background in product development and customer experience makes him uniquely qualified to provide detailed product updates, practical usage tips and comprehensive how-to guides. His articles are a go-to resource if you want to master Retently and optimize your CX strategy.

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Author posts

When Should You Start Measuring Net Promoter Score?

When Should You Start Measuring Net Promoter Score?

Alex Bitca Aug 1, 2024 8 min
How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Alex Bitca Jul 31, 2024 9 min
Should You Use NPS For Your Exit Survey?

Should You Use NPS For Your Exit Survey?

Alex Bitca Jul 30, 2024 9 min
Net Promoter Score for Ecommerce: 9 Tips & Tricks

Net Promoter Score for Ecommerce: 9 Tips & Tricks

Alex Bitca Jul 29, 2024 11 min
Who Should B2B Companies Survey: Key Contacts or Product Users?

Who Should B2B Companies Survey: Key Contacts or Product Users?

Alex Bitca Jul 26, 2024 5 min
16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

Alex Bitca Jul 24, 2024 21 min
The Three Leading Causes of Customer Churn

The Three Leading Causes of Customer Churn

Alex Bitca Jul 23, 2024 10 min
Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

Alex Bitca Jul 22, 2024 12 min
The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

Alex Bitca Jul 18, 2024 9 min