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Net Promoter Score as an Ultimate Growth Hacking Metric

As a Customer Success Manager, Net Promoter Score® is the most important...

Alex Bitca Aug 20, 2024 5 min read
Net Promoter Score as an Ultimate Growth Hacking Metric
Beyond CSAT: The Power of Customer Experience Score (XSAT) for Long-Term Customer Insights

Beyond CSAT: The Power of Customer Experience Score (XSAT) for Long-Term Customer Insights

Greg Raileanu Aug 14, 2024 6 min read
Understanding the Service Recovery Paradox: How to Turn Challenges into Opportunities

Understanding the Service Recovery Paradox: How to Turn Challenges into Opportunities

Alex Bitca Aug 13, 2024 7 min read

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9 Examples of Advocacy Marketing Strategies Used by Top Brands

9 Examples of Advocacy Marketing Strategies Used by Top Brands

Greg Raileanu Aug 8, 2024 11 min
How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Alex Bitca Jul 31, 2024 9 min
Should You Use NPS For Your Exit Survey?

Should You Use NPS For Your Exit Survey?

Alex Bitca Jul 30, 2024 9 min
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16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

Alex Bitca Jul 24, 2024 21 min
The Three Leading Causes of Customer Churn

The Three Leading Causes of Customer Churn

Alex Bitca Jul 23, 2024 10 min
Closing the Customer Feedback Loop: Turn Insights into Action

Closing the Customer Feedback Loop: Turn Insights into Action

Greg Raileanu Jul 19, 2024 11 min