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For brands focused on capturing customer feedback across the shopping journey, from purchase to post-delivery support, to enhance customer experience and drive repeated purchases.
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For Ecommerce Brands
For brands that need to track CX at every touchpoint, from order confirmation and shipping updates to customer support interactions. Integrates with Shopify, Gorgias, Klaviyo, and others.
For B2B Businesses
For B2B businesses seeking to capture CX insights throughout the customer lifecycle, from onboarding and QBRs to support resolutions. Integrates with Salesforce, HubSpot, Pipedrive, and others.
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eCommerce
Benefits of Virtual Fitting Rooms for Ecommerce CX
Shopping online is more than just convenient – it’s the new normal. But ...
Christina Sol
Nov 13, 2024
19 min read
Ecommerce & Retail CX: Mapping the Buyer’s Journey with Surveys
Christina Sol
Oct 23, 2024
31 min read
Best 7 Customer Service Quality Assurance Software for Ecommerce & Retail in 2024
Greg Raileanu
Oct 11, 2024
10 min read
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Send Your Transactional Surveys Using Retently's Zapier Integration
Alex Bitca
Aug 22, 2024
9 min
Best CSAT Software for Ecommerce & Retail Brands in 2024
Christina Sol
Aug 15, 2024
13 min
Net Promoter Score for Ecommerce: 9 Tips & Tricks
Alex Bitca
Jul 29, 2024
11 min
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The Difference Between Transactional and Relationship NPS (Updated)
Alex Bitca
Jul 18, 2024
9 min
How Amazon Maintains an Impressive NPS
Alex Bitca
Jul 12, 2024
10 min
Net Promoter Score for Website Visitors: Is it Worth it?
Alex Bitca
May 15, 2024
8 min
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