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The Anatomy of a Customer: Understanding and Acting on NPS

Have you ever walked into a room full of people and wondered how to star...

Christina Sol Oct 5, 2023 7 min read
The Anatomy of a Customer: Understanding and Acting on NPS
Customer Feedback - A Handy Guide to Understanding Your Audience

Customer Feedback - A Handy Guide to Understanding Your Audience

Greg Raileanu Sep 27, 2023 12 min read
Behind the Scenes of Airbnb’s Net Promoter Survey

Behind the Scenes of Airbnb’s Net Promoter Survey

Christina Sol Sep 4, 2023 7 min read

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Should You Consider The Scores From Mistaken Signups In Your NPS?

Should You Consider The Scores From Mistaken Signups In Your NPS?

Alex Bitca Aug 30, 2023 6 min
Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Alex Bitca Aug 24, 2023 9 min
Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Greg Raileanu Jul 28, 2023 8 min
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Do It Yourself Net Promoter Score: Is It Worth It?

Do It Yourself Net Promoter Score: Is It Worth It?

Alex Bitca Jul 20, 2023 9 min
The Benefits of Implementing Net Promoter Score in Small Businesses

The Benefits of Implementing Net Promoter Score in Small Businesses

Alex Bitca Jul 4, 2023 5 min
A Guide to NPS for Brand Management and Customer Success Consultants

A Guide to NPS for Brand Management and Customer Success Consultants

Alex Bitca May 26, 2023 5 min