Delighted Alternative - Retently
See how Retently compares against Delighted and which NPS service is better for your business.
Interested in a Delighted alternative? Check out how Retently compares to it, and what benefits you can get by choosing Retently.
Which Type of Business Does Each Service Work Best for?
Here’s a quick overview of the kinds of businesses both platforms are ideal for. Overall, Retently is better suited for companies that want a solution that’s specialized in NPS surveys.
Retently 
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SaaS and eCommerce
Online businesses that need a fast, efficient way to collect and analyze customer feedback.
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SMB
Businesses that need a quick way to send out customizable surveys to gather valuable feedback.
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Mid-Market
Mid-market companies that need a reliable way of sending branded NPS surveys.
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Enterprise
Large brands that need a fully integrated NPS solution that also supports automation and in-depth NPS analytics.
Delighted
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SaaS and eCommerce
Subscription-based and retail online brands that want to keep track of and improve customer satisfaction and customer effort.
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SMB
Small-to-medium-sized businesses that need a customer survey solution and don’t mind a more expensive price tag.
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Mid-Market
Businesses in industries like retail and leasing which are looking for a platform that offers multiple types of customer surveys.
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Enterprise
Enterprise companies that want to use CSAT, CES, and NPS surveys to measure customer satisfaction.
Delighted & Retently - Features Comparison
One of the main things that makes Retently a decent Delighted alternative is the fact that it offers more survey channels, more monthly surveys, access to multiple NPS campaigns for better survey management, and more user seats for your team.
Features
Retently
Delighted
Retently
Delighted
Monthly surveys
10,000
10,000
NPS Campaigns
10
No such feature
Team Members
10
10
Survey Channels
Email, In-App, Intercom
Email, In-App, SMS (All channels only available in the Premium Plan)
Campaign Types
Regular, Transactional
Transactional (In-App Only)
Free Trial
7-Day
7-Day
Features
Retently
Retently
Monthly surveys
10,000
NPS Campaigns
10
Team Members
10
Survey Channels
Email, In-App, Intercom
Campaign Types
Regular, Transactional
Free Trial
7-Day
Features
Delighted
Delighted
Monthly surveys
10,000
NPS Campaigns
No such feature
Team Members
10
Survey Channels
Email, In-App, SMS (All channels only available in the Premium Plan)
Campaign Types
Transactional (In-App Only)
Free Trial
7-Day
Retently Unique Features
We built Retently to be the go-to NPS platform, by offering our customer access to exclusive NPS-oriented features they wouldn’t get to otherwise enjoy with Delighted - like NPS campaigns that help you easily manage customer surveys and feedback.
Amazing UX/UI
All our Promoters agree that Retently’s interface is truly great, providing direct access to everything you need. You don’t have to spend time figuring out where the integrations or response analytics are, and you can easily customize and filter the reports.
Easy-to-Manage NPS Campaigns
Retently offers you a simple way to create, customize, and send surveys by letting you create custom NPS campaigns. This feature allows you to run separated survey campaigns per product, service or customer audience (segment customers by various criteria - revenue, geography, lifecycle) and get a dedicated NPS.
Delighted doesn’t give you the option to manage campaigns. Instead they offer Properties to help segment customer feedback. However, feedback is only part of running a single NPS campaign, and the overall experience with Delighted is much more cumbersome and time-consuming due to the lack of this feature.
Highly Customizable Survey Templates
Delighted offers a decent number of customization options - you can change the button style, colors, change the subject line, add a logo, and add additional questions (only in the Premium and Enterprise plans).
However, Retently does all that and more. You can also color-code the buttons, add an intro text (which is a paid feature with Delighted) and an outro text, change the Unsubscribe text, and use up to 9 fonts when writing your NPS question (fonts are not customizable with Delighted).
Multi-Language Support
With Delighted, you can use their supported, predefined 37 translations. Retently doesn't have a multi-language selector. Instead, you can fully customize your NPS survey texts and translate them in any language.
Efficient Workflows & Automations
Delighted provides some form of automation through its Autopilot feature that lets you automatically survey clients on a regular basis. Other forms of automation can be set up through Delighted’s integrations.
With Retently, you enjoy a similar level of automation when it comes to integrations, but the platform offers you even more ways to save time through its built-in workflows. Basically, you can set up custom automation scenarios (like automatically starting a conversation with respondents who don’t leave feedback or unsubscribe) - all with just a few clicks.
No Survey Branding
Delighted doesn’t allow to remove their branding (the “Powered By Delighted” link) from your surveys. Retently, however, doesn’t feature any kind of branding, so your surveys will represent your own brand.
Default and Custom Data Properties
Delighted offers support for customer properties in the shape of extra columns added in your CSV file. It’s a way to better segment feedback based on things like customer ID, department, product, etc.
Retently offers similar support for CSV properties. Besides that, you can also create more custom properties by mapping default properties and using client data you import from other native integrations. Also, Retently gives you an easy and quick way to manage that data too.
Complete Data Segmentation
While Delighted offers some minor segmentation through its Properties, that’s mostly useful for analyzing NPS feedback data. With Retently, you get to actually segment your campaign audience by creating filters based on custom properties, integration segments, and tags to make sure you’re surveying the right people.
Product Updates
Delighted is not an independent company – it was acquired by Qualtrics in April 2018. What’s more, in November 2018, Qualtrics was acquired by SAP. While that might be of benefit for Delighted team and its founders, there is a high chance the acquirers will not continue updating the product.
Retently is continuing issuing updates, fixes, improvements and features as requested by our customers.
24/7 Customer Support
Delighted doesn’t have 24/7 support, but they do respond pretty promptly (worst case scenario it takes a few hours). They also offer Premium Support, but it’s only available with their Premium and Enterprise plans.
Retently, on the other hand, features round-the-clock customer support. You’re very likely to receive a response within minutes of sending your request.
Measure your company's NPS
Personalize your survey template, import your customers from various services and start your first Net Promoter campaign right away.
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Retently UI
Retently has a cleaner and more professional look to it than Delighted. Everything is clear from the get-go, and the NPS score visualization is easy to keep track of:
- Direct, accurate representation of the number of Promoters, Passives, and Detractors you have.
- You can easily choose the view your NPS score over a different date range right from the NPS score Dashboard.
- Your NPS score graph and metrics are clearly displayed at the bottom, and you can also see your overall response rate in percentages.
- Customizing responses, exporting data, and setting up integrations is easily done straight from the main UI without having to go into another menu (like you do with the Settings menu in Delighted).
Delighted UI
Delighted’s UI looks okay at first and also comes with existing sample data (just like Retently), but it becomes quickly obvious the layout isn’t extremely intuitive.
- Information like metrics should have been displayed on the main Dashboard, saving you the trouble of having to switch between UI sections or having to keep two tabs running at the same time.
- NPS data visualization is pretty simplistic - there are no email contacts immediately visible when reading comments and the metrics don’t show you your overall response rate, for example.
- The overall UI design has an “all over the place” feel to it, partly due to the decision to have the UI sections at the top instead of on the left.
- The only way to change the date range for the NPS score (from 30 days to 60, for instance) is to head to the Settings menu, which is pretty inconvenient.
Delighted & Retently - Integrations Comparison
While Delighted has more native integrations, it is lacking integrations with enterprise CRM solutions such as Microsoft Dynamics, as well as basic email marketing integrations - Constant Contact, Aweber, Campaign Monitor, and Get Response.
Integrations
Retently
Delighted
Retently
Delighted
Native initegrations
12
22
Zapier integrations
+1300
+1300
Custom integrations
API
API
Integrations
Retently
Retently
Native initegrations
12
Zapier integrations
+1300
Custom integrations
API
Integrations
Delighted
Delighted
Native initegrations
22
Zapier integrations
+1300
Custom integrations
API
Zapier Triggers
Retently
Delighted
Retently
Delighted
NPS score updated (can filter by campaign)
New survey response (can filter by score)
New survey response
Customer unsubscribed from surveys
Send transactional survey
Zapier Triggers
Retently
Retently
NPS score updated (can filter by campaign)
New survey response (can filter by score)
Customer unsubscribed from surveys
Send transactional survey
Zapier Triggers
Delighted
Delighted
New survey response
Zapier Actions
Retently
Delighted
Retently
Delighted
Create or update customer
Add person/schedule survey
Tag a survey response
Unsubscribe customer from surveys
Zapier Actions
Retently
Retently
Create or update customer
Tag a survey response
Unsubscribe customer from surveys
Zapier Actions
Delighted
Delighted
Add person/schedule survey
Delighted vs Retently - Pricing Plans
Delighted offers more pricing options than Retently, but that’s not always a good thing. With 6 pricing plans, things can get a bit overwhelming at first. Overall, Retently’s pricing plans are more to-the-point, competitive, and come with more included features.
Retently
Monthly Billing
Basic - 1,000 surveys
$39/month
Growth - 5,000 surveys
$99/month
Premium - 15,000 surveys
$199/month
Enterprise
Custom
Retently
Monthly Billing
Basic - 1,000 surveys
$39/month
Growth - 5,000 surveys
$99/month
Premium - 15,000 surveys
$199/month
Enterprise
Custom
Delighted
Monthly Billing
Plan #1 - 100 surveys
free
Plan #2 - 750 surveys
$49/month
Plan #3 - 2,500 surveys
$99/month
Plan #4 - 5,000 surveys
$149/month
Plan #5 - 10,000 surveys
$249/month
Enterprise
Custom
Delighted
Monthly Billing
Plan #1 - 100 surveys
free
Plan #2 - 750 surveys
$49/month
Plan #3 - 2,500 surveys
$99/month
Plan #4 - 5,000 surveys
$149/month
Plan #5 - 10,000 surveys
$249/month
Enterprise
Custom
Delighted vs. Retently -
The Bottom Line
If you’re looking for a survey platform that was built with NPS in mind, you can’t go wrong with Retently. If you need NPS campaigns that are easy to manage, time-saving automation, streamlined NPS score analysis, and a high degree of customization, we’ve got you covered.
Delighted is better suited for you if you don’t want to specifically focus on NPS surveys, if your customer management projects are not very time-sensitive, if you don’t mind not having access to campaigns to manage surveys, and if you don’t plan on using Intercom and in-app surveys to gather customer feedback.
Start your free 7-day trial
Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.
