Customer surveys for Intercom
Collect and analyze customer feedback and add it to Intercom as tags, events, or custom attributes. Trigger NPS surveys and see the results directly in Intercom.
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Survey customers via Intercom Messenger
Automatically gather NPS scores and customer feedback within the Intercom Messenger using Retently. Easily respond to feedback inside the Messenger. Make surveys an integral part of your customer communication.
Send automated surveys by email
Reach offline customers with email surveys. Automatically follow up with the ones who did not provide a reply in the Intercom Messenger or to your in-app surveys.
Collect data and manage customer segments
Sync customer data from Intercom to Retently and back to easily filter NPS results by customer segment, region, product or any custom field available in Intercom. Segment your customers based on their NPS scores.
Close the feedback loop directly in Intercom
Automatically open conversations when feedback comes in, to close the feedback loop. Send auto-messages based on the received NPS scores. Automatically follow up with Detractors to learn more, or invite Promoters to your referral program.
Integrate code-free, no developers required
Integrate in under a minute! The integration is code-free and doesn’t require developers - just authorize your Intercom account, create a new campaign, and start collecting customer feedback.
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