Improve Customer Experience with Yotpo surveys
Trigger customer satisfaction surveys in Retently based on Yotpo events, and collect and analyze your customer feedback in Retently.
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Track and improve customer satisfaction
Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your brand and products are perceived.
Uncover areas that require improvements or strengths that put you ahead of your competition.
Send surveys triggered by Yotpo SMS & Email Flows
Add a Retently webhook into Yotpo (SMS & Email) as a Flow webhook action to send transactional email surveys when contacts meet specific enrollment criteria, such as placing a new order or entering a specific list.
You can also sample your audience, and delay or throttle campaigns to prevent over-surveying.
Send automated, personalized surveys
Reach Yotpo subscribers via automated and highly personalized survey campaigns.
Automatically follow up or send reminder surveys to the ones who did not provide feedback.
Close the feedback loop
Send survey reminders and automatically trigger personalized auto-replies based on the received survey score and feedback.
Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.
Integrate code-free, no developers required
Integrate Yotpo and Retently quickly and hassle-free!
The integration is code-free and doesn’t require developers - just authorize your Yotpo account and start collecting valuable customer feedback.
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Yotpo account
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