A new approach to CX that drives repeat purchases
Build engaging customer experiences that will define your brand and drive repeat sales.
Start Free Trial![A new approach to CX that drives repeat purchases A new approach to CX that drives repeat purchases](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/solutions-ecommerce/showcase-ecommerce-illustration.png)
Identify Key Drivers Influencing Your CX
Automatically collect valuable experience data across customer touchpoints and easily analyze the feedback.
Post-Purchase NPS Surveys
Schedule personalized customer satisfaction surveys after a purchase or product delivery.
Identify loyal customers and convert them into brand advocates.
![Post-Purchase NPS Surveys Post-Purchase NPS Surveys](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/solutions-ecommerce/tabs/post-purchase.png)
Post-Service CSAT & CES Surveys
Measure customer satisfaction using CSAT and CES after support interactions.
Spot and address any service issues that may be causing dissatisfaction or preventing customers from returning.
![Post-Service CSAT & CES Surveys Post-Service CSAT & CES Surveys](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/solutions-ecommerce/tabs/post-service.png)
Post-Return NPS Surveys
Capture customer feedback after a return has been processed.
Understand buyer’s reasoning and identify ways to improve the customer experience to reduce return rates and drive more sales.
![Post-Return NPS Surveys Post-Return NPS Surveys](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/solutions-ecommerce/tabs/post-return.png)
Unmatched Features & Performance
Omnichannel Surveys
Combine email, in-store pop-ups, SMS, and link surveys to reach your audience on different channels and boost customer engagement.
Contextual Targeting
Increase the chances of getting valuable feedback and insights by delivering targeted customer surveys at the right time and in the best-suited channel.
Exceptional Response Rate
Personalization, omnichannel survey reminders and dedicated email delivery infrastructure along with automated A/B testing to determine the most effective engagement lines.
Automated Playbooks
Drive personalized interactions at scale. Prompt timely, contextual follow-ups - all automatically.
Feedback Management
Collect, analyze and act on the received customer feedback. Share insights across the team to drive meaningful CX improvements.
Powerful Analytics
Unlock next-level customer insights with in-depth reporting and feedback analytics. Identify the key drivers impacting your CX.
Your Ecommerce Tech Stack - Connected
Retently is designed to work seamlessly with your store, email & SMS marketing, customer support, call center, and CDP platforms.
The most powerful Customer Experience teams are powered by Retently
![Eli Weiss Eli Weiss](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/price/testimonials/eli-weiss.png)
Jones Road Beauty “I loved how simple it was to get started tracking NPS and CES with Retently.”
![Gian Singh Gian Singh](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/price/testimonials/gian-singh.png)
PSD “Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience, to better understand our customers and make more informed decisions.”
![Alicia Kent Alicia Kent](https://www.retently.com/wp-content/themes/rew-theme/images/rdesign/price/testimonials/alicia-kent.png)
SpearmintLOVE “Retently finally offered us what we needed - an easy way to run NPS.
Plus, we had a much easier time making sense of customer feedback thanks to the platform’s UI.”