Redefine Customer Experience for Telecom and Media
Leverage data, automation, and analytics to deliver seamless experiences that drive retention.
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Here’s how different teams use Retently to power their work
Customer Experience
Automate multi-channel NPS, CSAT, and CES survey campaigns. Understand the key drivers impacting CX. Identify the most satisfied customers, and convert them into brand advocates.
Customer Support
Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after support interactions. Build support agent scorecards and track CSAT trends.
Marketing
Use survey results to better understand your target audience, improve marketing programs, optimize advertising campaigns and reduce customer acquisition costs.
Analyze Collected Feedback
Automatically categorize text feedback by topic and sentiment using machine learning.
Segment the CX data by product, customer demographics, behaviors, geography, and other relevant attributes.
Easily understand what matters most to your customers and what you can do about it.
Deeply Integrated With Your Stack
Data shouldn’t be siloed. Retently is designed to work seamlessly with your CRM, BI, marketing automation, and help desk platforms.
Case Study
Symbio Leverages Retently CX to Stay Ahead in a Competitive Market
(customer study coming soon)Let’s talk CX
Join other telecom and media companies that are using Retently to transform their Customer Experience and drive growth.
