Integrate Aidbase with Retently
Trigger NPS/CSAT surveys after support tickets are resolved, sync customer profiles and support history with Retently, and use survey feedback to improve support processes and customer satisfaction.
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About Aidbase
Aidbase is a platform that allows users to manage knowledge databases and support ticketing systems. It supports chatbot integrations and email management, allowing users to process and respond to communications efficiently.
Aidbase to Retently
Chatbot Userdata Collected
Triggers when userdata is submitted through a chatbot.Email Received
Triggers when a new email is received in Aidbase.Email Status Changed
Triggers when an email's status is changed.Ticket New Comment
Triggers when a new comment is added to a ticket.Ticket Status Changed
Triggers when a ticket's status is changed.Add Video
Adds a YouTube Video as knowledge to your Aidbase account.Create FAQ
Creates a new FAQ in your Aidbase account.Start Training
Starts a training job for a given knowledge.Email Priority Changed
Triggers when an email's priority is changed.Email Sent
Triggers when a new email is sent from Aidbase.Ticket Created
Triggers when a new ticket is created.Ticket Priority Changed
Triggers when a ticket's priority is changed.Add FAQ Item
Adds a new FAQ Item to an existing FAQ.Add Website
Adds a new Website as knowledge to your Aidbase account.Create Chatbot Reply
Generates an AI Chatbot reply.
Retently to Aidbase
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