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Integrate Freshservice with Retently NPS

Sync NPS scores with Freshservice and trigger NPS surveys from Freshservice with Retently NPS. With Retently NPS & Freshservice Integration, you can: send an NPS survey or add contact in Retently when a new User is created or allows you to create a Requester in Freshservice for your support domain when an NPS score is received.

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About Freshservice

Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. Signup for free trial.

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Freshservice to Retently NPS

1

New User

Send an NPS survey or add contact in Retently when a new User is created.
2

New Ticket

Send an NPS survey or add contact in Retently when there is a new ticket is created in Freshservice.
3

Update Ticket

Send an NPS survey or add contact in Retently when a Ticket is updated.
4

Update User

Send an NPS survey or add contact in Retently when a user is updated.
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Retently NPS to Freshservice

1

Create Requester

Allows you to create a Requester in Freshservice for your support domain when an NPS score is received.
2

Create Ticket

Create a ticket in Freshservice for your domain when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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