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Integrate Rocket.Chat with Retently

Trigger NPS/CSAT surveys after customer support interactions or project completions within Rocket.Chat, sync customer feedback to inform team performance and service improvements, and update customer profiles based on interaction outcomes.

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About Rocket.Chat

Rocket.Chat is an open-source team collaboration platform that enables real-time messaging, video conferencing, file sharing, and more within channels and direct messages.

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Rocket.Chat to Retently

1

New Channel

Triggers when a new channel is created.
2

New Message Posted on Public Channel

Triggers when a new message is posted to a specific #public-channel you choose.
3

Message Pinned Anywhere

Triggers when a message is pinned to any public channel.
4

Starred Message Anywhere

Triggers when you save a message.
5

Mentioned on Public Channel

Triggers when a user is mentioned on a public channel.
6

New Message Posted Anywhere

Triggers when a new message is posted to any public #channel.
7

New Message Posted on Private Channel

Triggers when a new message is posted to a specific #private-group you choose.
8

New Private Channel

Triggers when a new private channel is created.
9

New User

Triggers when a new user is created.
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Retently to Rocket.Chat

1

Invite User to a Channel

Invites an existing user to an existing channel. You must be a member of the channel to invite someone to it.
2

Send Channel Message

Posts a new message to the specific channel you choose.
3

Send Private Channel Message

Posts a new message to the specific private channel you choose.
4

Set Status

Sets user status text and type.
5

Find Private Channel

Finds a channel.
6

Find or Create Room

Finds a channel.
7

Create Channel

Creates a new channel.
8

Create Private Channel

Creates a new private channel.
9

Send Direct Message

Sends a new message to the person you select.
10

Add Reminder

Adds a reminder for yourself or a teammate.
11

Find Channel

Finds a channel.
12

Find User by Username

Finds a user by their username.
13

Find or Create Private Channel

Finds a channel.

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