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Integrate Twilio with Retently NPS

Sync NPS scores with Twilio and trigger NPS surveys from Twilio with Retently NPS. With Retently NPS & Twilio Integration, you can: triggered when a new recording is available on your account or call a number or numbers and say a message when an NPS score is received.

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Twilio to Retently NPS

1

New Recording

Send an NPS survey or add contact in Retently when a new recording is available on your account.
2

New Transcription

Send an NPS survey or add contact in Retently when a new transcription is available on your account.
3

New Call

Send an NPS survey or add contact in Retently when a call is finished on your Twilio number.
4

New SMS

Send an NPS survey or add contact in Retently when an SMS is sent to your Twilio number.
5

New Phone Number

Send an NPS survey or add contact in Retently when you add a new phone number.
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Retently NPS to Twilio

1

Call Phone

Call a number or numbers and say a message when an NPS score is received.
2

Send SMS

Send a SMS to a number or numbers when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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