NPS®, CSAT and CES Surveys for Growing Brands
Get actionable insights across every touchpoint of your customer journey.
Trusted by the world's best brands
Platform
Omnichannel Surveys
Send targeted NPS, CSAT and CES surveys via email, SMS, and in-app, timed to key moments in the customer journey.
AI-Powered Insights
Your AI CX agent finds what's breaking, why it matters, and what to do next across surveys, reviews, and tickets.
Automated Actions
Route feedback, trigger follow-ups, and alert your team instantly based on sentiment and urgency.
Journey Tracking
Measure satisfaction at every touchpoint from first purchase to ongoing support.
Ecommerce Ready
Native integrations with Shopify, Gorgias, Klaviyo, and 20+ tools your team already uses.
Close the Loop
Turn detractors into promoters with automated response workflows and team task creation.
Collect & Act on Customer Feedback
Turn customer feedback into winning decisions across your entire customer journey.
Omnichannel Surveys
Send targeted NPS, CSAT and CES surveys via email, SMS, and in-app, timed to key moments in the customer journey.
AI-Powered Insights
Your AI CX agent finds what's breaking, why it matters, and what to do next across surveys, reviews, and tickets.
Automated Actions
Route feedback, trigger follow-ups, and alert your team instantly based on sentiment and urgency.
Journey Tracking
Measure satisfaction at every touchpoint from first purchase to ongoing support.
Ecommerce Ready
Native integrations with Shopify, Gorgias, Klaviyo, and 20+ tools your team already uses.
Close the Loop
Turn detractors into promoters with automated response workflows and team task creation.
Customers
PSD tracks customer satisfaction at every stage of their customer journey with Retently
PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a...
Read the PSD story
Epic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building
Epic Gardening began as a personal journey of plant growing and quickly transformed into a resource trusted by millions for its practical a...
Read the Epic Gardening story
SpearmintLOVE achieved an NPS of 79 with automated post-purchase surveys
SpearmintLOVE used Retently to automate post-purchase feedback, achieving an NPS well above the ecommerce average.
Read the SpearmintLOVE story
Lessons from power users
Get inspired by companies transforming their Customer Experience
PSD tracks customer satisfaction at every stage of their customer journey with Retently
PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a...
Read the PSD story
Epic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building
Epic Gardening began as a personal journey of plant growing and quickly transformed into a resource trusted by millions for its practical a...
Read the Epic Gardening story
SpearmintLOVE achieved an NPS of 79 with automated post-purchase surveys
SpearmintLOVE used Retently to automate post-purchase feedback, achieving an NPS well above the ecommerce average.
Read the SpearmintLOVE story