Integrate CloudBlue Commerce with Retently

Trigger NPS/CSAT surveys after subscription changes or order completions, sync customer profiles and subscription details with Retently, and use feedback scores to enhance customer service strategies.

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About CloudBlue Commerce

CloudBlue Commerce provides functionalities for managing service plans, orders, customers, subscriptions, and related actions within the CloudBlue platform.

CloudBlue Commerce to Retently

New or Updated Service Plan

Triggers when a service plan is created or updated in CloudBlue Commerce.

New RDE Report

Triggers when a rated data report is generated in CloudBlue Commerce.

New or Updated Order

Triggers when an order (Sales Order/Change Order/Billing Order/Cancel Order/Renew Order) is created in CloudBlue Commerce. It also includes filter options to select order type and status.

New Customer User

Triggers when a customer user is created in CloudBlue Commerce.

Updated Customer

Triggers when customer information is updated in CloudBlue Commerce.

New or Updated Subscription

Triggers when a new subscription is created or updated in CloudBlue Commerce or its status is changed to Activated, Administrative Hold, Credit Hold, Full Hold, or In Grace.

New or Updated Plan Category

Triggers when a plan category is created or updated in CloudBlue Commerce.

New Customer

Triggers when a customer is created in CloudBlue Commerce.

Updated Customer User

Triggers when a customer user information is updated in CloudBlue Commerce.

Retently to CloudBlue Commerce

Cancel Order

Cancels an existing subscription in CloudBlue Commerce. A new Cancel Order is placed in CloudBlue Commerce for the subscription linked with the provided Order Number.

Change Subscription State

Changes subscription status to Administrative Hold or Active.

Create New Customer User

Creates a new Customer user in CloudBlue Commerce.

Renew Order

Renews the existing subscription in CloudBlue Commerce. A new Renew Order is placed in CloudBlue Commerce for the subscription linked with the provided Order Number.

Update Customer

Updates a Customer account in CloudBlue Commerce.

Find Customer

Finds Customer records in CloudBlue Commerce, allowing filtering with the Account ID and/or the external system ID. If no filter is passed, the last created Customer record is returned.

Find Order

Finds orders in CloudBlue Commerce, allowing filtering with the CloudBlue Commerce Order Number and/or the external system Order ID. If no filter is passed, the last created order record is returned.

Find Subscription

Finds subscriptions in CloudBlue Commerce, allowing filtering with the CloudBlue Commerce Order Number and/or the external system Order ID. If no filter is passed, the last created subscription record is returned.

Create and Schedule RDE Job

Creates and schedules RDE job in CBC platform.

Change Order

Updates the existing subscription in CloudBlue Commerce. A new Change Order is placed in CloudBlue Commerce for the subscription linked with the provided Order Number, including resource changes.

Create Customer

Creates a new Customer account and a user under it with administrator privileges in CloudBlue Commerce.

Delete User

Deletes the Customer user in CloudBlue Commerce, unless it's the last admin user.

Create New Sales Order

Creates a new sales order in CloudBlue Commerce. The external system can pass an order reference to map the corresponding order object to the order object in CloudBlue Commerce.

Update Customer User

Updates the Customer user information in CloudBlue Commerce.

Find Customer User

Finds Customer user records in CloudBlue Commerce, allowing filtering with the Customer ID and User Type.

Find Service Information

Finds and returns the service-specific information of a subscription from the CloudBlue Commerce OSS. For Connect-based services, this information includes the activation parameter URL, activation tile data, and so on.