Integrate CloudBlue Connect with Retently
Trigger NPS/CSAT surveys after billing requests or helpdesk case resolutions, sync customer subscription and billing data with Retently, and use survey feedback to improve customer support and billing processes.
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About CloudBlue Connect
CloudBlue Connect allows users to manage assets, billing requests, helpdesk cases, and conversations related to commerce and subscriptions through event triggers and action requests. It uses polling and webhooks for real-time updates.
CloudBlue Connect to Retently
Get Conversation Messages
Triggers when new messages appear on multiple Connect objects like asset or listing requests.New Case
Triggers when a new helpdesk case appears on the case queue.New Conversation
Triggers when a new conversation appears on the conversations queue.New Recurring Asset
Triggers when a new recurring asset appears on the subscriptions queue.New Tier Account Request
Triggers when a new tier account request appears on the fulfillment queue.New or Updated Billing Request
Triggers when a billing request is created or updated on the billing queue.New or Updated Asset Request
Triggers when a fulfillment request is created or updated on the fulfillment queue.New or Updated Tier Configuration Request
Triggers when a Tier Configuration Request is created or updated on the fulfillment queue.New Billing Request
Triggers when a new billing request appears on the billing queue.New Case Comment
Triggers when a new comment of helpdesk case appears on the case queue.New Per Product Fulfillment Request
Triggers when a request is created or updated for a particular product using a CloudBlue Connect Webhook.New Asset Request
Triggers when a new fulfillment request appears on the fulfillment queue.New Tier Configuration Request
Triggers when a new Tier Configuration Request appears on the fulfillment queue.New or Updated Recurring Asset
Triggers when a recurring asset is created or updated on the subscriptions queue.New or Updated Tier Account Request
Triggers when a tier account request is created or updated on the fulfillment queue.
Retently to CloudBlue Connect
Approve Asset Request
Vendors can use this action to approve a concrete request that is pending.Change Status of Listing Request
Vendors and Distributors can use this action to change the status of Listing Requests.Confirm Asset Request
Vendors can use this action to confirm a request that is in status revoking.Create Asset Cancel Request
Distributors can create cancel requests using this action.Create Asset Change Request
Allows the creation of a single request of type 'change' on an existing asset.Create Asset Purchase Request
Distributors can create purchase requests using this action with line items support.Create Asset Resume Request
Allows the creation of a single request of type 'resume' on an existing asset.Create Billing Request
Distributors and Vendors can create a new Billing Request.Create a Helpdesk Case
Can create helpdesk cases using this action.Add Conversation Message
Vendors and Distributors can use this action to add messages to conversations on multiple objects.Create Update Tier Config Request
Distributors can create Update Tier Config Requests for existing Tier Configs.Reject Tier Configuration Request
Vendors can use this action to reject Tier Configuration Requests.Fill Asset Request Parameters
Vendors can use this action to populate values for Fulfillment parameters on Asset requests pending status.Fill Tier Config Request Parameters
Vendors can use this action to populate values for Fulfillment parameters on Tier Config Requests.Set Case to Inquire Status
Allows the settings on the 'Inquire' status on an existing helpdesk case.Inquire Asset Request
Vendors can use this action to inquire a pending request knowing the intended parameters.Inquire a Tier Configuration Request
Vendors can use this action to inquire a pending Tier Config Request for parameters.Reject Asset Request
Distributors and Vendors can use this action to reject a concrete request.Revoke Asset Request
Distributors can use this action to revoke a request that is in status scheduled.Update a Helpdesk Case
Can update helpdesk cases using this action.Search a Billing Request
Search for Billing Requests.Search for Comments by Case
Search for Comments by Case.Search a Listing Request
Search for Listing Requests.Search an Asset Request
Search for Asset Requests.Search a Tier Configuration
Search for Tier Configurations.Accept Tier Account Request
Vendors can use this action to accept a concrete request that is pending.Approve Tier Configuration Request
Vendors can use this action to approve pending Tier Configuration Requests.Set Case to Closed Status
Allows the settings on the 'Closed' status on an existing helpdesk case.Create Asset Adjustment Request
Distributors can create adjustment requests using this action.Create Asset Request From External System Order
Enables distributors to create or modify assets with a single order payload from an external system.Create Asset Suspend Request
Allows the creation of a single request of type 'suspend' on an existing asset.Create Billing Request (With Line Items Support)
Distributors and Vendors can create a new Billing Request.Create a Helpdesk Case Comment
Can create helpdesk case comments using this action.Create Tier Account Request
Distributors can create a new Tier Account Request.Create Update Tier Config Request (With Line Items Support)
Distributors can create Update Tier Config Requests for existing Tier Configs.Fill Asset Request Parameters
Vendors can use this action to populate values for Fulfillment parameters on Asset requests.Fill Tier Config Request Parameters
Vendors can use this action to populate values for Fulfillment parameters on Tier Config Requests.Ignore Tier Account Request
Vendors can use this action to ignore a request that is pending.Set Case to Pending Status
Allows the settings on the 'Pending' status on an existing helpdesk case.Set Case to Resolved Status
Allows the settings on the 'Resolved' status on an existing helpdesk case.Schedule Asset Request
Vendors can use this action to schedule a request that is pending.Search an Asset
Search for Assets.Search a Case
Search for Cases.Search for Conversations
Search for Conversations.Search a Recurring Asset
Search for Recurring Assets.Search a Tier Account Request
Search for Tier Account Requests.Search a Tier Configuration Request
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