Integrate timetoreply with Retently
Trigger NPS/CSAT surveys based on specific conversation metrics, such as response times or customer sentiment. Sync customer interaction data to update profiles in Retently, and use survey feedback to improve communication strategies.
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About timetoreply
Monitors conversation metrics and provides various report types, including alerts and summaries about customer interactions.
timetoreply to Retently
Alert Fired
Triggers when an alert is fired.New Conversations Spreadsheet Report
Triggers when a new conversations spreadsheet report is sent.New Messages Spreadsheet Report
Triggers when a new messages spreadsheet report is sent.New Overview Spreadsheet Report
Triggers when a new overview spreadsheet report is sent.New SLA Report
Triggers when a new SLA report is sent.New Comparative Report
Triggers when a new comparative report is sent.New Interactions Report
Triggers when a new interactions report is sent.New Overview Report
Triggers when a new overview report is sent.New Productivity Report
Triggers when a new productivity report is sent.
Retently to timetoreply
Create Customer Group
Creates a customer group.Export Customers
Provides data of customers in table format for easier import into spreadsheets.Export Overview Report
Provides mailbox breakdown data in table format for easier import into spreadsheets.Add Email to Customer Group
Adds an email address to a customer group.Remove Email From Customer Group
Removes an email address from a customer group.Search for an Entity
Searches for an entity (e.g., Agent, Customer Group, Customer, Group Mailbox, Team, Label).Create Customer
Creates a customer.Export Conversations
Provides data of conversations in table format for easier import into spreadsheets.Export Messages
Provides data of messages in table format for easier import into spreadsheets.Add Domain to Customer Group
Adds a domain to a customer group.Remove Domain From Customer Group
Removes a domain from a customer group.Update Customer Group
Updates a customer group.Related blog posts
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