Integrate Zoho Desk with Retently
Trigger NPS/CSAT surveys after support ticket closure to gather feedback on customer service interactions, sync customer profiles between Zoho Desk and Retently to ensure consistent data, and use survey responses to improve support processes.
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About Zoho Desk
Zoho Desk is a web-based customer service software that assists organizations in managing customer queries effectively and efficiently. It allows for ticket creation, management, and collaboration among team members.
Zoho Desk to Retently
New Account
Triggers when a new account is created.New Attachment
Triggers when a new attachment is added to any ticket in the selected organization.New Contact
Triggers when new contact is created.New Status Change
Triggers when the status of a ticket is changed.Updated Ticket
Triggers when a ticket is updated.New Agent
Triggers when a new agent is added.New Comment
Triggers when a new comment is added to any ticket in the selected department.New Message
Triggers when a new message is added to any ticket in the selected department.New Ticket
Triggers when a new ticket is created.
Retently to Zoho Desk
Add Comment
Adds a comment to a ticket.Create Contact
Creates a new contact.Send E-Mail Reply
Sends an email reply for the selected ticket.API Request (Beta)
Makes a raw HTTP request that includes this integration's authentication.Find Contact
Finds an existing contact by email.Add Attachment
Adds an attachment to a ticket.Create Account
Creates a new account.Create Ticket
Creates a new ticket for customer requests.Update Ticket
Updates an existing ticket.Search Ticket
Searches ticket (request) by ticket number.Find or Create Contact
Finds or creates a contact.Related blog posts
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