Integrate Deskpro with Retently
Trigger NPS/CSAT surveys after support ticket resolutions to gather feedback on customer service quality, sync customer profiles and support history with Retently to maintain up-to-date customer data, and use survey responses to improve support processes and customer satisfaction.
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About Deskpro
Deskpro provides tools for managing customer support through tickets and organization management. It allows users to create, update, and find tickets and organizations, as well as manage personnel interactions.
Deskpro to Retently
New Organization
Triggers when a new organization is created.New Ticket Reply
Triggers when a ticket is answered.Ticket Update
Triggers when a ticket is updated.New Person
Triggers when a new person is created.New Ticket
Triggers when a new ticket is created.
Retently to Deskpro
Create Organization
Creates a new organization.Create Ticket
Creates a new ticket.Find Organization
Finds an existing organization.Find Ticket
Finds an existing ticket.Find or Create Person
Finds or creates a person.Add Message to Ticket
Adds a new note to an existing ticket.Create Person
Creates a new person.Update Ticket
Updates an existing ticket.Find Person
Finds an existing contact.Find or Create Organization
Finds or creates an organization.Find or Create Ticket
Finds or creates a ticket.Related blog posts
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