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Integrate SolarWinds Service Desk with Retently

Trigger automated NPS/CSAT surveys after incident resolution or service request completion, sync customer profiles and service history, use feedback scores to improve IT service management and customer support strategies.

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SolarWinds Service Desk logo

About SolarWinds Service Desk

Cloud-based IT service desk and asset management solution with capabilities for handling incidents, contracts, tasks, and hardware management.

SolarWinds Service Desk logo

SolarWinds Service Desk to Retently

1

New Asset

Triggers when a new asset is added to your inventory.
2

New Contract

Triggers when a new contract is added.
3

New Incident

Triggers when a new incident is created.
4

New Release

Triggers when a new release is added to your service desk.
5

New Task

Triggers when a new task is created.
6

New Change

Triggers when a new change is recorded in your service desk.
7

New Hardware

Triggers when new hardware is added to your inventory.
8

New Problem

Triggers when a new problem is reported in your service desk.
9

New Risk

Triggers when a new risk is detected.
10

New User

Triggers when a new user is added to your account.
SolarWinds Service Desk logo

Retently to SolarWinds Service Desk

1

Create Asset

Adds a new asset to your inventory.
2

Create Contract

Creates a new contract.
3

Create Incident

Adds a new incident to your service desk.
4

Create Release

Adds a new release to your service desk.
5

Create User

Adds a new user.
6

Create Change

Adds a new change to your service desk.
7

Create Hardware

Adds new hardware to your inventory.
8

Create Problem

Adds a new problem to your service desk.
9

Create Solution

Adds a new solution to your service desk.

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