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Integrate Jitbit Helpdesk with Retently

Trigger NPS/CSAT surveys after ticket resolution to gather feedback on support interactions, sync customer profiles between Jitbit and Retently to maintain updated contact information, and use survey responses to enhance customer support strategies.

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Jitbit Helpdesk logo

About Jitbit Helpdesk

Jitbit Helpdesk is a ticketing system for customer support that allows users to manage customer inquiries, create tickets, and reply to messages. It facilitates user management and ticket tracking.

Jitbit Helpdesk logo

Jitbit Helpdesk to Retently

1

New Closed Ticket

Triggers when a ticket is closed.
2

New Ticket

Triggers when a new ticket is created.
Jitbit Helpdesk logo

Retently to Jitbit Helpdesk

1

Create New Reply

Creates a new reply in an existing ticket in your Helpdesk.
2

Create User

Creates a new user in your helpdesk.
3

Find User

Searches for users in your helpdesk.
4

Create Ticket

Creates a ticket in your Helpdesk.
5

Find Ticket

Finds a ticket by an ID or a search query.
6

Find or Create a Ticket

Finds a ticket by an ID or a search query.

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