Integrate Support Board with Retently
Trigger NPS/CSAT surveys after support interactions, sync customer communication data with Retently to enhance customer profiles, and use survey feedback to improve customer support strategies.
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About Support Board
Support Board is a platform for managing customer communications, including chat, email, and notifications. It allows users to create, update, and manage conversations and messages.
Support Board to Retently
Conversation Status Updated
Triggers when the status code of a conversation changes.Email Sent
Triggers when a notification email is sent to a user or agent.Message Deleted
Triggers when a message is deleted.New Conversation Created
Triggers when a new conversation is created.Message Sent
Triggers when a new chat message is sent. It works for both users and agents.New Registration
Triggers when a user registers successfully from the registration form of the chat.SMS Sent
Triggers when a new text message is sent by a user or an agent.Dialogflow Message
Triggers when Dialogflow sends a reply to a user message.New Login
Triggers when a user logs in successfully from the login form of the chat.Email Address
Triggers when a user registers his email via the follow-up message or registration form.New Messages
Triggers when new messages are received in the chat widget or the admin area.Rich Message
Triggers when the user submits the values inserted in a Rich Message.User Deleted
Triggers when a user is deleted.
Retently to Support Board
Add Note
Adds a new note to a conversation.Delete Note
Deletes a note from a conversation.Delete Users
Deletes multiple users and all linked conversations and messages.Direct Message
Sends a direct chat message.Get Articles
Returns an array with all the articles or a single article.Get Conversations
Returns all the conversations, each including the last message.Get Last Message
Returns the last message in a conversation.Get New Conversations
Returns conversations created after the given date/ID or with a message created after the given date/ID.Get New User Conversations
Returns the user conversations created after the given date/ID or with a message created after the given date/ID.Get Setting
Returns a setting saved in the Settings area.Get User Conversations
Returns the conversations of a user, each including the last message.Google Translate
Translates multiple strings via Google Translate.Delete Message
Deletes an existing message.Update Message
Updates an existing message.New Conversation
Creates a new conversation.Push Notification
Sends a push notification to an agent, a group of agents, or all agents.Search Conversations
Returns the conversations matching the search.Send Custom Email
Sends a generic email to an email address.Send SMS
Sends a text message to a user or agent.Update Conversation Agent
Assigns or updates the agent assigned to a conversation.Update Conversation Status
Updates the status code of a conversation.WhatsApp Send Message
Sends a message to a WhatsApp number.Add User
Creates a new user in Support Board.Delete User
Deletes a user and all linked conversations and messages.Dialogflow Message
Sends a message to Dialogflow and adds the Dialogflow response to an existing conversation as a new message.Get Agents in Conversation
Returns an array with all the agents with at least one message in the conversation.Get Conversation
Returns a conversation and the messages of the conversation.Get External Setting
Returns an external setting saved on a dedicated database row.Get Multi Setting
Returns a subsetting of another setting.Get New Messages
Returns the messages of a conversation created after the given date/ID.Get Notes
Returns the internal notes of a conversation.Get Settings
Returns an array with all the settings.Get Last Agent in Conversation
Returns the last agent who answered a conversation.Login
Logs in a user or agent. Returns encrypted login data ready to be stored.Send Message
Adds a new message to an existing conversation.Messenger Send Message
Sends a message to Messenger or Instagram.Open AI Message
Sends a message to OpenAI and returns the response.Search Articles
Returns the articles matching the search.Search User Conversations
Returns the conversations of the given user ID that match the search terms.Send Email
Sends an email to an existing user using the email templates of the Settings.Telegram Send Message
Sends a message to Telegram.Update Conversation Department
Updates the department of a conversation.Update User
Updates the details of an existing user.Related blog posts
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