Integrate eGain with Retently
Trigger NPS/CSAT surveys after customer support interactions, sync customer profiles and interaction history with Retently, and use survey responses to improve support workflows and customer satisfaction strategies.
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About eGain
eGain is a customer support platform that provides tools for managing interactions, case handling, and content articles. It facilitates activity tracking and workflow automation for streamlined customer service operations.
eGain to Retently
Activity Completed
Triggers when an activity is completed.Activity Transition
Triggers when an activity is transitioned from one source to another.Article Deleted
Triggers when an article is deleted.Article Republished
Triggers when an article is republished.Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to the next stage in a workflow.Case Closed
Triggers when a case is closed.Folder Deleted
Triggers when a folder is deleted.Message Failed
Triggers when a system could not send out an email.User Logout
Triggers when a user logs out of the system.Activity Created
Triggers when a new activity is created.Article Created
Triggers when a new article is created.Article Published
Triggers when an article is published.Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.Article Updated
Triggers when an article is updated.Folder Created
Triggers when a folder is created.Folder Updated
Triggers when a folder is updated.Message Sent
Triggers when a message is sent.
Retently to eGain
Create an Email Activity
Creates a new email activity.Get Case by Id
Gets case details by case ID from eGain.Get Activity Notes
Gets notes for an activity by activity ID.Get Customer by Id
Gets a customer by ID from eGain.Create Calltrack Activity
Creates a new calltrack activity.Get Activity by Id
Gets activity data by activity IDs from eGain.Case Search
Search for cases based on various criteria.Get Case Notes
Gets notes for a case by case ID.Get Customer Notes
Gets notes for a customer by customer ID.Related blog posts
19 Great Customer Service Tips To Improve Your Customer Satisfaction
Customer satisfaction has a massive impact on your business’ success. A ...
Greg Raileanu 
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