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Integrate Front with Retently

Trigger NPS/CSAT surveys after customer service interactions, sync customer profiles and communication history, and use survey responses to enhance team collaboration and service quality.

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Front logo

About Front

Front is a customer service platform that facilitates collaboration among team members to manage conversations and messages efficiently.

Front logo

Front to Retently

1

New Comment

Triggers when a new comment is posted on a conversation
2

New Inbound Message

Triggers when a new message is received
3

New Tag Added to Message

Triggers when a tag is added to a conversation
4

Rule Triggered

Triggers when criteria for a team rule is met
5

New Outbound Message

Triggers when a message is sent (either a new message or a reply)
Front logo

Retently to Front

1

Add Contact Handle

Adds a handle (email, phone, etc) to a contact
2

Add Conversation Tags

Adds tags to a conversation
3

Create Account

Creates a new account.
4

Create Draft

Creates a new message draft
5

Create Link

Creates a new link
6

Import Message

Imports a new message into Front.
7

Remove Contact Handle

Removes a handle (email, phone, etc) from a contact
8

Remove Conversation Tags

Removes tags from a conversation
9

Send Reply

Replies to a conversation
10

Update Contact

Updates an existing contact.
11

Update Link

Updates the name of a link.
12

Find Account

Finds an existing account
13

Find or Create Account

Finds or creates an existing account
14

Add Comment

Adds a comment to a conversation
15

Add Conversation Links

Adds links to a conversation
16

Assign or Unassign Conversation

Assigns or unassigns a conversation to a teammate.
17

Create Contact

Creates a new contact.
18

Create Draft Reply

Creates a new draft reply to an existing conversation.
19

Get Conversation Last Message

Retrieves the most-recent message of a conversation.
20

List Link Conversations

Returns all conversations that a link is attached to.
21

Remove Conversation Links

Removes links from a conversation.
22

Send Message

Sends a message creating a new conversation.
23

Update Account

Updates an existing account.
24

Update Conversation

Updates the conversation status, assignee, inbox or tags.
25

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
26

Find Contact

Finds an existing contact.
27

Find or Create Contact

Finds or creates an existing contact.

Related blog posts

19 Great Customer Service Tips To Improve Your Customer Satisfaction

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