Integrate Convirza with Retently
Trigger NPS/CSAT surveys after customer calls to assess service quality, sync call interaction data to update customer profiles in Retently, and use survey feedback to optimize call handling and customer service strategies.
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About Convirza
Convirza provides call tracking services, enabling users to acquire and manage call-related information such as customer details, call outcomes, and agent interactions for analysis and optimization.
Convirza to Retently
Acquired Address
Triggers when tracking number acquires address information over the call.Acquired Name
Triggers when tracking number acquires name information over the call.Agent Name
Triggers when tracking number acquires agent name information over the call.All Conversion
Triggers when tracking number acquires conversion information over the call.Ask for Business
Triggers when tracking number acquires ask for business information over the call.Build Credibility
Triggers when tracking number acquires build credibility information over the call.Caller Id
Triggers when tracking number acquires caller id information over the call.Call Reviewed
Triggers when a call is reviewed by a reviewer.Cancellation
Triggers when tracking number acquires cancellation information over the call.Determine Needs
Triggers when tracking number acquires determine needs information over the call.Duration
Triggers when tracking number acquires call duration information over the call.Existing Customer
Triggers when tracking number acquires existing customer status over the call.Left Phone Number
Triggers when tracking number acquires left phone number information over the call.Left Voice Message
Triggers when tracking number acquires left voice message information over the call.More Information
Triggers when tracking number acquires more information over the call.No Answer
Triggers when tracking number acquires no answer information over the call.No Response to IVR
Triggers when tracking number acquires no response to IVR information over the call.Ownership Language
Triggers when tracking number acquires ownership language information over the call.Phone Call Completed
Triggers when tracking number completes a call.Reached a Voicemail Prompt but No Message Left
Triggers when tracking number acquires reached a voicemail prompt but no message left information over the call.Rescheduling
Triggers when tracking number acquires rescheduling information over the call.Robo Dial
Triggers when tracking number acquires robo dial information over the call.Vendor/Solicitor
Triggers when tracking number acquires vendor or solicitor information over the call.Acquired Email
Triggers when tracking number acquires email information over the call.Acquired Phone Number
Triggers when tracking number acquires phone number information over the call.Agent Politeness
Triggers when tracking number acquires agent politeness information over the call.Appointment Set
Triggers when tracking number acquires appointment set information over the call.Ask for Caller Name
Triggers when tracking number acquires ask for caller name information over the call.Caller Hang Up
Triggers when tracking number acquires caller hang up information over the call.Call Mined
Triggers when a call is mined by Convirza AI system.Call Scored
Triggers when a call is scored by Convirza AI system or manually.Company Name
Triggers when tracking number acquires company name information over the call.Disposition
Triggers when tracking number acquires call disposition information over the call.End With Thank You
Triggers when tracking number acquires end with thank you information over the call.Internal Call
Triggers when tracking number acquires if the call is internal or not.Left Voicemail
Triggers when tracking number acquires left voicemail information over the call.Missed Opportunity
Triggers when tracking number acquires missed opportunity information over the call.New Customer
Triggers when tracking number acquires new customer information over the call.No Answer or Busy
Triggers when tracking number acquires no answer or busy information over the call.Other
Triggers when tracking number acquires other information over the call.Personal Call
Triggers when tracking number acquires information about whether the call is personal or not.New Phone Call Received
Triggers when tracking number receives a call.Repeat Call
Triggers when tracking number acquires repeat call information over the call.Ring to Phone Number
Triggers when tracking number acquires ring to phone number information over the call.Sales Inquiry
Triggers when tracking number acquires sales inquiry information over the call.Wrong Number
Triggers when tracking number acquires wrong number information over the call.
Retently to Convirza
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