Integrate Novocall with Retently
Trigger NPS/CSAT surveys after call events or appointments, sync customer call and appointment data with Retently to enhance customer profiles, and use feedback scores to improve call handling and appointment scheduling processes.
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About Novocall
Novocall provides call tracking and appointment management solutions, allowing users to manage incoming calls and appointments with triggers for various call events.
Novocall to Retently
Cancel Appointment
Triggers when a customer cancels an existing appointment.Incoming Call
Triggers when a customer makes a new request for a callback.New Schedule
Triggers when a customer makes a new appointment for a scheduled call.Successful Call
Triggers when both customer and call representative have picked up the call.Failed Call
Triggers when either the customer or the call representative misses the call.New Message
Triggers when a new message is submitted.Reschedule Appointment
Triggers when a customer changes an existing appointment.
Retently to Novocall
Create Call
Creates a call record.Related blog posts
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