Integrate HelpdeskAdvanced with Retently
Trigger NPS/CSAT surveys after ticket resolution or updates, sync customer contact details and interaction history with Retently, use feedback scores to improve support processes and customer satisfaction.
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About HelpdeskAdvanced
Helpdesk Advanced allows users to manage assets, sites, tickets, contacts, and tasks. It triggers events when these entities are created or updated.
HelpdeskAdvanced to Retently
New Asset
Triggers when a new asset is created.New Site
Triggers when a new site is created.New Ticket
Triggers when a new ticket is created.Update Contact
Triggers when a contact is updated.Update Task
Triggers when a task is updated.New Contact
Triggers when a new contact is created.New Task
Triggers when a new task is created.Update Asset
Triggers when an asset is updated.Update Site
Triggers when a site is updated.Update Ticket
Triggers when a ticket is updated.
Retently to HelpdeskAdvanced
Create Asset
Creates an asset in Helpdesk Advanced.Create Site
Creates a site in Helpdesk Advanced.Create Ticket
Creates a ticket in Helpdesk Advanced.Update Contact
Updates a contact in Helpdesk Advanced.Update Task
Updates a task in Helpdesk Advanced.Create Contact
Creates a contact in Helpdesk Advanced.Create Task
Creates a task in Helpdesk Advanced.Update Asset
Updates an asset in Helpdesk Advanced.Update Site
Updates a site in Helpdesk Advanced.Update Ticket
Updates an existing ticket in Helpdesk Advanced.Related blog posts
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