Integrate Iptelecom with Retently
Trigger NPS/CSAT surveys after customer support calls to gather feedback on service quality, sync call interaction data with customer profiles in Retently to enhance customer experience management.
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About Iptelecom
Iptelecom provides call tracking services, enabling users to monitor and manage call activities through various triggers and actions related to inbound and outbound calls.
Iptelecom to Retently
Queue: Agent Answered Call
Triggers when the call in the queue is answered.Queue: Agent Log In
Triggers when a new agent logs into the queue.Queue: Agent Marked Away
Triggers when the agent changes status to 'away'.Queue: Missed Call
Triggers when the call in the queue is missed.Incoming Call Hung Up
Triggers when you finish the incoming call.Outbound Call Answered
Triggers when outbound call is answered.Outbound Call Hung Up
Triggers when you finish the outbound call.Queue: Call Left
Triggers when a call leaves the queue.Queue: Agent Hung Up Call
Triggers when an agent finishes the call.Queue: Agent Log Out
Triggers when an agent logs out of the queue.Queue: Agent Marked Ready
Triggers when the agent changes status to 'ready'.Queue: Agent Is Offered Call
Triggers when an agent can receive a call from the queue.Call Picked Up
Triggers when you receive a call from a parked slot.Incoming Call Answered
Triggers when you answer an incoming call.Missed Call
Triggers when you miss a call.Outbound Call Started
Triggers when you start making an outbound call.Queue: Call Entered
Triggers when a call enters the queue.New Voicemail Received
Triggers when you receive a voice message.
Retently to Iptelecom
Call Parked
Creates a parked call.New Call Recording
Creates a new call recording.Make Call
Initiates a new call to a specified number, needing Click To Call enabled.Related blog posts
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